{"id":45516,"date":"2025-07-23T13:09:22","date_gmt":"2025-07-23T11:09:22","guid":{"rendered":"https:\/\/consumidors.org\/surveys\/"},"modified":"2025-10-16T10:44:49","modified_gmt":"2025-10-16T08:44:49","slug":"surveys","status":"publish","type":"page","link":"https:\/\/consumidors.org\/en\/surveys\/","title":{"rendered":"Surveys"},"content":{"rendered":"

[et_pb_section fb_built=”1″ custom_padding_last_edited=”on|phone” _builder_version=”4.27.4″ _module_preset=”default” use_background_color_gradient=”on” background_color_gradient_stops=”rgba(0,0,0,0.13) 0%|rgba(0,0,0,0.03) 100%” background_color_gradient_overlays_image=”on” background_image=”https:\/\/consumidors.org\/wp-content\/uploads\/2025\/07\/encuestas-e1753435309220.jpg” custom_padding=”195px||228px|||” custom_padding_tablet=”195px||228px|||” custom_padding_phone=”100px||100px||true|false” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_row column_structure=”3_5,2_5″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_column type=”3_5″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_heading title=”SURVEYS” _builder_version=”4.27.4″ _module_preset=”40d3847d-4aaa-4ed0-aeeb-118c2b3195d0″ title_text_align=”left” title_text_color=”#FFFFFF” custom_margin=”||10px||false|false” global_colors_info=”{}” theme_builder_area=”post_content”][\/et_pb_heading][\/et_pb_column][et_pb_column type=”2_5″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.27.4″ _module_preset=”default” background_color=”#FFFFFF” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_row _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_column type=”4_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_heading title=”Current surveys” _builder_version=”4.27.4″ _module_preset=”bf76b7b1-45b8-4c7d-bbed-14730a832c30″ title_text_align=”center” title_text_color=”#2d2a6a” custom_margin=”||13px|||” global_colors_info=”{}” theme_builder_area=”post_content”][\/et_pb_heading][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ make_equal=”on” _builder_version=”4.27.4″ _module_preset=”default” custom_css_main_element=”align-items:center;” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_column type=”1_2″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_blurb title=”My Health” image=”https:\/\/consumidors.org\/wp-content\/uploads\/2025\/07\/lms-logo.png” _builder_version=”4.27.4″ _module_preset=”default” header_font=”Urbanist||||||||” header_text_align=”center” header_text_color=”#2d2a6a” header_font_size=”30px” body_font=”Inter||||||||” body_text_color=”#000000″ global_colors_info=”{}” theme_builder_area=”post_content”]<\/p>\n

The \u201cLa Meva Salut\u201d application is the most used in Catalonia to streamline procedures between CAPS and people. How do you rate it? <\/span><\/p>\n

[\/et_pb_blurb][et_pb_button button_url=”https:\/\/consumidors.org\/la-meva-salut\/” button_text=”Answer the survey” button_alignment=”center” _builder_version=”4.27.4″ _module_preset=”de79c718-a057-4dfb-a51d-a49652982f40″ button_text_size=”12px” button_bg_color=”gcid-9fdfe294-7457-43ae-a094-acb99671e34b” custom_padding=”12px|50px|12px|40px|true|false” locked=”off” global_colors_info=”{%22gcid-9fdfe294-7457-43ae-a094-acb99671e34b%22:%91%22button_bg_color%22%93}” theme_builder_area=”post_content”][\/et_pb_button][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_blurb title=” About the 012 service” image=”https:\/\/consumidors.org\/wp-content\/uploads\/2025\/07\/68d6b460872321.5a5ca543e4830-768×432-1.jpg” _builder_version=”4.27.4″ _module_preset=”default” header_font=”Urbanist||||||||” header_text_align=”center” header_text_color=”#2d2a6a” header_font_size=”30px” body_font=”Inter||||||||” body_text_color=”#000000″ global_colors_info=”{}” theme_builder_area=”post_content”]<\/p>\n

The 012 telephone number offers general assistance and information on the services and actions of the Generalitat de Catalunya and support in completing online procedures. How do you rate the service?<\/span><\/p>\n

[\/et_pb_blurb][et_pb_button button_url=”https:\/\/consumidors.org\/sobre-el-servei-012\/” button_text=”Answer the survey” button_alignment=”center” _builder_version=”4.27.4″ _module_preset=”de79c718-a057-4dfb-a51d-a49652982f40″ button_text_size=”12px” button_bg_color=”gcid-9fdfe294-7457-43ae-a094-acb99671e34b” custom_padding=”12px|50px|12px|40px|true|false” locked=”off” global_colors_info=”{%22gcid-9fdfe294-7457-43ae-a094-acb99671e34b%22:%91%22button_bg_color%22%93}” theme_builder_area=”post_content”][\/et_pb_button][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.27.4″ _module_preset=”default” custom_margin=”||||false|false” custom_padding=”0px||||false|false” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_column type=”1_2″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_blurb title=”Car poster” image=”https:\/\/consumidors.org\/wp-content\/uploads\/2025\/07\/cotxes_foto-768×432-1.png” _builder_version=”4.27.4″ _module_preset=”default” header_font=”Urbanist||||||||” header_text_align=”center” header_text_color=”#2d2a6a” header_font_size=”30px” body_font=”Inter||||||||” body_text_color=”#000000″ border_radii_image=”on|15px|15px|15px|15px” global_colors_info=”{}” theme_builder_area=”post_content”]<\/p>\n

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At the end of October, the Supreme Court ratified a resolution of the CNMC (National Markets and Competition Commission) from 2015 which stated that between 2006 and 2013, 91% of the automotive market shared commercial information, a completely illegal practice.<\/p>\n<\/div>\n<\/div>\n

[\/et_pb_blurb][et_pb_button button_url=”https:\/\/consumidors.org\/en\/car-cartel\/” button_text=”Answer the survey” button_alignment=”center” _builder_version=”4.27.4″ _module_preset=”de79c718-a057-4dfb-a51d-a49652982f40″ button_text_size=”12px” button_bg_color=”gcid-9fdfe294-7457-43ae-a094-acb99671e34b” custom_padding=”12px|50px|12px|40px|true|false” locked=”off” global_colors_info=”{%22gcid-9fdfe294-7457-43ae-a094-acb99671e34b%22:%91%22button_bg_color%22%93}” theme_builder_area=”post_content”][\/et_pb_button][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.27.4″ _module_preset=”default” background_color=”#f2f2f7″ global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_row _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_column type=”4_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_heading title=”Previous surveys” _builder_version=”4.27.4″ _module_preset=”bf76b7b1-45b8-4c7d-bbed-14730a832c30″ title_text_align=”center” title_text_color=”#2d2a6a” custom_margin=”||13px|||” global_colors_info=”{}” theme_builder_area=”post_content”][\/et_pb_heading][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.27.4″ _module_preset=”default” custom_css_main_element=”align-items:center;” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_column type=”1_2″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_blurb title=” Back to school” image=”https:\/\/consumidors.org\/wp-content\/uploads\/2025\/07\/escola_foto-768×432-1.png” _builder_version=”4.27.4″ _module_preset=”default” header_font=”Urbanist||||||||” header_text_align=”center” header_text_color=”#2d2a6a” header_font_size=”30px” body_font=”Inter||||||||” body_text_color=”#000000″ border_radii_image=”on|15px|15px|15px|15px” global_colors_info=”{}” theme_builder_area=”post_content”]<\/p>\n

Now that we are settled into the new school year, we want to know what the cost of returning to school means for Catalan families. The survey aims to establish an average on the cost that families have to face with the start of the new school year. <\/span><\/p>\n

[\/et_pb_blurb][et_pb_button button_url=”https:\/\/consumidors.org\/torna-a-lescola\/” button_text=”SEE RESULTS” button_alignment=”center” _builder_version=”4.27.4″ _module_preset=”de79c718-a057-4dfb-a51d-a49652982f40″ button_text_size=”12px” button_bg_color=”gcid-9fdfe294-7457-43ae-a094-acb99671e34b” custom_padding=”12px|50px|12px|40px|true|false” locked=”off” global_colors_info=”{%22gcid-9fdfe294-7457-43ae-a094-acb99671e34b%22:%91%22button_bg_color%22%93}” theme_builder_area=”post_content”][\/et_pb_button][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_blurb title=”My electricity bill” image=”https:\/\/consumidors.org\/wp-content\/uploads\/2025\/07\/llum_foto-768×432-1.png” _builder_version=”4.27.4″ _module_preset=”default” header_font=”Urbanist||||||||” header_text_align=”center” header_text_color=”#2d2a6a” header_font_size=”30px” body_font=”Inter||||||||” body_text_color=”#000000″ border_radii_image=”on|15px|15px|15px|15px” global_colors_info=”{}” theme_builder_area=”post_content”]<\/p>\n

The results of the survey show that 83.3% of respondents did not know what tariff they had contracted before the new regulations came into force. On the other hand, 66.7% understand the new electricity bill, although 83.3% do not consider it to be more understandable than the previous one. More than 50% consider that compared to the old model, the bill is more expensive. <\/span><\/p>\n

[\/et_pb_blurb][et_pb_button button_url=”https:\/\/consumidors.org\/la-meva-factura-de-la-llum\/” button_text=”SEE RESULTS” button_alignment=”center” _builder_version=”4.27.4″ _module_preset=”de79c718-a057-4dfb-a51d-a49652982f40″ button_text_size=”12px” button_bg_color=”gcid-9fdfe294-7457-43ae-a094-acb99671e34b” custom_padding=”12px|50px|12px|40px|true|false” locked=”off” global_colors_info=”{%22gcid-9fdfe294-7457-43ae-a094-acb99671e34b%22:%91%22button_bg_color%22%93}” theme_builder_area=”post_content”][\/et_pb_button][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.27.4″ _module_preset=”default” custom_padding=”0px||||false|false” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_column type=”1_2″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_blurb title=”Consumption habits and COVID-19″ image=”https:\/\/consumidors.org\/wp-content\/uploads\/2025\/07\/covid-foto-768×432-1.png” _builder_version=”4.27.4″ _module_preset=”default” header_font=”Urbanist||||||||” header_text_align=”center” header_text_color=”#2d2a6a” header_font_size=”30px” body_font=”Inter||||||||” body_text_color=”#000000″ border_radii_image=”on|15px|15px|15px|15px” global_colors_info=”{}” theme_builder_area=”post_content”]<\/p>\n

The results of the survey show that 77.1% of respondents have reduced the frequency with which they go out shopping. Almost 50% have seen their shopping basket spending increase by between 10% and 20%, most of them because they make all their meals at home. On the other hand, 58.7% of the problem they have had in terms of consumption has been with contracted services such as gyms. <\/span><\/p>\n

[\/et_pb_blurb][et_pb_button button_url=”https:\/\/consumidors.org\/habits-de-consum-i-covid-19\/” button_text=”SEE RESULTS” button_alignment=”center” _builder_version=”4.27.4″ _module_preset=”de79c718-a057-4dfb-a51d-a49652982f40″ button_text_size=”12px” button_bg_color=”gcid-9fdfe294-7457-43ae-a094-acb99671e34b” custom_padding=”12px|50px|12px|40px|true|false” locked=”off” global_colors_info=”{%22gcid-9fdfe294-7457-43ae-a094-acb99671e34b%22:%91%22button_bg_color%22%93}” theme_builder_area=”post_content”][\/et_pb_button][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Our Mission” _builder_version=”4.27.4″ _module_preset=”870644a5-343a-4644-8844-04ae8bf03840″ background_color=”gcid-9fdfe294-7457-43ae-a094-acb99671e34b” custom_margin=”||||false” custom_padding=”5vw||5vw||true|false” top_divider_style=”slant2″ top_divider_color=”#f2f2f7″ top_divider_height=”72px” top_divider_repeat=”1x” collapsed=”on” global_colors_info=”{%22gcid-1f1bf5fb-a99d-4acc-8d9e-ddac074c158c%22:%91%22background_color_gradient_stops%22%93,%22gcid-a78660e1-cfc7-4771-a566-6834d6a7f06a%22:%91%22background_color_gradient_stops%22%93,%22gcid-24b0db87-dafa-47d9-995f-b90181e18c52%22:%91%22background_color_gradient_stops%22%93,%22gcid-9fdfe294-7457-43ae-a094-acb99671e34b%22:%91%22background_color%22%93}” theme_builder_area=”post_content”][et_pb_row _builder_version=”4.25.1″ _module_preset=”default” max_width=”900px” custom_padding=”48px|||||” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_column type=”4_4″ _builder_version=”4.25.1″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_heading title=”Contact” _builder_version=”4.27.4″ _module_preset=”00e3048e-bbc1-4d8b-b67d-78100dae576a” title_text_align=”center” title_text_color=”gcid-b05b3f76-2458-43f0-bc86-5980742c5742″ global_colors_info=”{%22gcid-b05b3f76-2458-43f0-bc86-5980742c5742%22:%91%22title_text_color%22%93}” theme_builder_area=”post_content”][\/et_pb_heading][et_pb_heading title=”Join our community, contact us and tell us how we can help you.” _builder_version=”4.27.4″ _module_preset=”bf76b7b1-45b8-4c7d-bbed-14730a832c30″ title_text_align=”center” title_text_color=”#FFFFFF” custom_margin=”||13px|||” global_colors_info=”{}” theme_builder_area=”post_content”][\/et_pb_heading][et_pb_button button_url=”https:\/\/consumidors.org\/en\/contact\/” button_text=”Contact and join” button_alignment=”center” _builder_version=”4.27.4″ _module_preset=”de79c718-a057-4dfb-a51d-a49652982f40″ button_text_size=”12px” button_text_color=”gcid-9fdfe294-7457-43ae-a094-acb99671e34b” button_bg_color=”#FFFFFF” custom_padding=”12px|50px|12px|40px|true|false” global_colors_info=”{%22gcid-9fdfe294-7457-43ae-a094-acb99671e34b%22:%91%22button_text_color%22%93}” theme_builder_area=”post_content”][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"

The \u201cLa Meva Salut\u201d application is the most used in Catalonia to streamline procedures between CAPS and people. How do you rate it? The 012 telephone number offers general assistance and information on the services and actions of the Generalitat de Catalunya and support in completing online procedures. How do you rate the service? 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