{"id":45597,"date":"2025-07-23T13:04:21","date_gmt":"2025-07-23T11:04:21","guid":{"rendered":"https:\/\/consumidors.org\/shopping-and-services\/"},"modified":"2025-10-16T11:32:15","modified_gmt":"2025-10-16T09:32:15","slug":"shopping-and-services","status":"publish","type":"page","link":"https:\/\/consumidors.org\/en\/shopping-and-services\/","title":{"rendered":"Shopping and services"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; custom_padding_last_edited=&#8221;on|phone&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; background_image=&#8221;https:\/\/consumidors.org\/wp-content\/uploads\/2025\/07\/COMPRA-ONLINE.png&#8221; custom_padding=&#8221;195px||228px|||&#8221; custom_padding_tablet=&#8221;195px||228px|||&#8221; custom_padding_phone=&#8221;100px||100px||true|false&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_row column_structure=&#8221;2_3,1_3&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_column type=&#8221;2_3&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_heading title=&#8221;PURCHASES AND SERVICES&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;5ed077b0-19c3-489b-81b6-52e39791f5f5&#8243; title_text_align=&#8221;left&#8221; title_text_color=&#8221;#FFFFFF&#8221; custom_margin=&#8221;||10px||false|false&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][\/et_pb_heading][\/et_pb_column][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;||||false|false&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_row column_structure=&#8221;1_2,1_2&#8243; make_equal=&#8221;on&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;0px||0px||false|false&#8221; custom_css_main_element=&#8221;align-items:center;&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_heading title=&#8221;Minimizing risks for consumers&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;857624f5-712b-4b11-bfba-0f621a1dcbba&#8221; title_text_color=&#8221;gcid-9fdfe294-7457-43ae-a094-acb99671e34b&#8221; custom_margin=&#8221;||13px|||&#8221; global_colors_info=&#8221;{%22gcid-9fdfe294-7457-43ae-a094-acb99671e34b%22:%91%22title_text_color%22%93}&#8221; theme_builder_area=&#8221;post_content&#8221;][\/et_pb_heading][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;fdab43de-679a-404e-a949-c57255fe399f&#8221; text_text_color=&#8221;#000000&#8243; global_colors_info=&#8221;{%22gcid-1f1b4e15-7cc6-4e13-8154-74d77a956460%22:%91%22link_text_color%22,%22quote_text_color%22,%22quote_border_color%22,%22link_text_color%22,%22quote_text_color%22,%22quote_border_color%22,%22link_text_color%22,%22quote_text_color%22,%22quote_border_color%22%93}&#8221; theme_builder_area=&#8221;post_content&#8221;]<\/p>\n<p>Commerce increasingly <strong>involves more aspects to take into account and often these aspects lead to insecurity for consumers. <\/strong>So much so that many people are afraid of online commerce or services that they do not know. From the Consumer Union of Catalonia \u2013 UCC we want you to feel confident enough to know how to make all types of purchases, minimizing risks. <\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_image src=&#8221;https:\/\/consumidors.org\/wp-content\/uploads\/2025\/07\/compra-online2.png&#8221; title_text=&#8221;online purchase2&#8243; align=&#8221;center&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][\/et_pb_image][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_2,1_2&#8243; make_equal=&#8221;on&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;0px||||false|false&#8221; custom_css_main_element=&#8221;align-items:center;&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_image src=&#8221;https:\/\/consumidors.org\/wp-content\/uploads\/2025\/07\/compra-online-3.png&#8221; title_text=&#8221;online purchase 3&#8243; align=&#8221;center&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; width=&#8221;80%&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][\/et_pb_image][\/et_pb_column][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_heading title=&#8221;Online trade&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;857624f5-712b-4b11-bfba-0f621a1dcbba&#8221; title_text_color=&#8221;gcid-9fdfe294-7457-43ae-a094-acb99671e34b&#8221; custom_margin=&#8221;||13px|||&#8221; global_colors_info=&#8221;{%22gcid-9fdfe294-7457-43ae-a094-acb99671e34b%22:%91%22title_text_color%22%93}&#8221; theme_builder_area=&#8221;post_content&#8221;][\/et_pb_heading][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;fdab43de-679a-404e-a949-c57255fe399f&#8221; text_text_color=&#8221;#000000&#8243; global_colors_info=&#8221;{%22gcid-1f1b4e15-7cc6-4e13-8154-74d77a956460%22:%91%22link_text_color%22,%22quote_text_color%22,%22quote_border_color%22,%22link_text_color%22,%22quote_text_color%22,%22quote_border_color%22,%22link_text_color%22,%22quote_text_color%22,%22quote_border_color%22%93}&#8221; theme_builder_area=&#8221;post_content&#8221;]<\/p>\n<p><span>Online commerce is already an option installed in our day to day, but even so, consumers still have many doubts about this system. It is important to know that in this type of purchase we will have a very important right: the right of withdrawal, which will allow us to return any product purchased within 14 days of receiving it. <\/span><\/p>\n<p>[\/et_pb_text][et_pb_heading title=&#8221;Guarantee&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;857624f5-712b-4b11-bfba-0f621a1dcbba&#8221; title_text_color=&#8221;gcid-9fdfe294-7457-43ae-a094-acb99671e34b&#8221; custom_margin=&#8221;||13px|||&#8221; global_colors_info=&#8221;{%22gcid-9fdfe294-7457-43ae-a094-acb99671e34b%22:%91%22title_text_color%22%93}&#8221; theme_builder_area=&#8221;post_content&#8221;][\/et_pb_heading][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;fdab43de-679a-404e-a949-c57255fe399f&#8221; text_text_color=&#8221;#000000&#8243; global_colors_info=&#8221;{%22gcid-1f1b4e15-7cc6-4e13-8154-74d77a956460%22:%91%22link_text_color%22,%22quote_text_color%22,%22quote_border_color%22,%22link_text_color%22,%22quote_text_color%22,%22quote_border_color%22,%22link_text_color%22,%22quote_text_color%22,%22quote_border_color%22%93}&#8221; theme_builder_area=&#8221;post_content&#8221;]<\/p>\n<p><span>We must know that all the products we purchase have a warranty. This means that if the product has defects we can claim them. The warranty will be 3 years for new products and 1 year for second-hand products (for those products purchased before 2022 it will be 2 years and 6 months respectively). Be careful, because not everything will fall within the warranty period: only those damages that are a consequence of some defect in the product, not due to simple wear and tear.   <\/span><\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_2,1_2&#8243; make_equal=&#8221;on&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;0px||||false|false&#8221; custom_css_main_element=&#8221;align-items:center;&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_heading title=&#8221;Unknown companies&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;857624f5-712b-4b11-bfba-0f621a1dcbba&#8221; title_text_color=&#8221;gcid-9fdfe294-7457-43ae-a094-acb99671e34b&#8221; custom_margin=&#8221;||13px|||&#8221; global_colors_info=&#8221;{%22gcid-9fdfe294-7457-43ae-a094-acb99671e34b%22:%91%22title_text_color%22%93}&#8221; theme_builder_area=&#8221;post_content&#8221;][\/et_pb_heading][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;fdab43de-679a-404e-a949-c57255fe399f&#8221; text_text_color=&#8221;#000000&#8243; global_colors_info=&#8221;{%22gcid-1f1b4e15-7cc6-4e13-8154-74d77a956460%22:%91%22link_text_color%22,%22quote_text_color%22,%22quote_border_color%22,%22link_text_color%22,%22quote_text_color%22,%22quote_border_color%22,%22link_text_color%22,%22quote_text_color%22,%22quote_border_color%22%93}&#8221; theme_builder_area=&#8221;post_content&#8221;]<\/p>\n<p><span>Small businesses are also increasingly present in our consumer relationships and this does not mean that they are not trustworthy. We must take certain precautions when contracting with any company, whether large or small, which will help us have better guarantees when purchasing any product or service. We must have all the information available at our disposal in case we need it. In the case of online commerce we must always try to have a valid means of communication and that they serve us correctly, so that in the event of having a problem we can easily solve it. For physical establishments we can check if they are affiliated with the Arbitration Board of Arbitration or if they give us all the data we request.<br \/>    <\/span><\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_image src=&#8221;https:\/\/consumidors.org\/wp-content\/uploads\/2025\/07\/duda-al-comprar.jpg&#8221; title_text=&#8221;hesitate to buy&lt;br&gt;<br \/>\n  &lt;br&gt;<br \/>\n    &lt;br&gt;<br \/>\n      &lt;br&gt;<\/p>\n<p>&#8221; align=&#8221;center&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; border_radii=&#8221;on|15px|15px|15px|15px&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#2e296b&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_row _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#FFFFFF&#8221; border_radii=&#8221;on|15px|15px|15px|15px&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;Inter||||||||&#8221; text_text_color=&#8221;#000000&#8243; text_font_size=&#8221;16px&#8221; link_text_color=&#8221;#df9804&#8243; custom_margin=&#8221;|50px||50px|false|true&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;]<\/p>\n<p style=\"text-align: center;\">If you believe that your rights as a consumer may be in danger, you have suffered any of these practices or any other abusive treatment, the Consumers&#8217; Union of Catalonia &#8211; UCC can help you. <a href=\"https:\/\/consumidors.org\/en\/contact\/\"><strong>Do not hesitate to contact us to resolve any queries!<\/strong><\/a><\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;0px||0px||false|false&#8221; custom_padding=&#8221;0px||0px||false|false&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_row _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_heading title=&#8221;Our services&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;e1c8315b-f32b-49fe-8c47-e5ac092b16fc&#8221; title_text_align=&#8221;center&#8221; title_text_color=&#8221;gcid-9fdfe294-7457-43ae-a094-acb99671e34b&#8221; custom_margin=&#8221;||13px|||&#8221; global_colors_info=&#8221;{%22gcid-9fdfe294-7457-43ae-a094-acb99671e34b%22:%91%22title_text_color%22%93}&#8221; theme_builder_area=&#8221;post_content&#8221;][\/et_pb_heading][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_4,1_4,1_4,1_4&#8243; make_equal=&#8221;on&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; custom_css_main_element=&#8221;align-items:center;&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_blurb title=&#8221;Food&#8221; url=&#8221;https:\/\/consumidors.org\/en\/food\/&#8221; image=&#8221;https:\/\/consumidors.org\/wp-content\/uploads\/2025\/07\/food.png&#8221; image_icon_width=&#8221;50%&#8221; image_icon_width_tablet=&#8221;40%&#8221; image_icon_width_phone=&#8221;35%&#8221; image_icon_width_last_edited=&#8221;on|phone&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; header_font=&#8221;Urbanist||||||||&#8221; header_text_align=&#8221;center&#8221; header_text_color=&#8221;#2d2a6a&#8221; header_font_size=&#8221;25px&#8221; body_font=&#8221;Inter||||||||&#8221; body_text_color=&#8221;#000000&#8243; body_font_size=&#8221;16px&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;]<\/p>\n<p style=\"text-align: center;\"><span>Correct labeling, optimal conditions<\/span><\/p>\n<p>[\/et_pb_blurb][\/et_pb_column][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_blurb title=&#8221;Insurance&#8221; url=&#8221;https:\/\/consumidors.org\/en\/insurance\/&#8221; image=&#8221;https:\/\/consumidors.org\/wp-content\/uploads\/2025\/07\/note-book.png&#8221; image_icon_width=&#8221;50%&#8221; image_icon_width_tablet=&#8221;40%&#8221; image_icon_width_phone=&#8221;35%&#8221; image_icon_width_last_edited=&#8221;on|phone&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; header_font=&#8221;Urbanist||||||||&#8221; header_text_align=&#8221;center&#8221; header_text_color=&#8221;#2d2a6a&#8221; header_font_size=&#8221;25px&#8221; body_font=&#8221;Inter||||||||&#8221; body_text_color=&#8221;#000000&#8243; body_font_size=&#8221;16px&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;]<\/p>\n<p style=\"text-align: center;\"><span>Non-compliance, quotas, unfair denials&#8230;<\/span><\/p>\n<p>[\/et_pb_blurb][\/et_pb_column][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_blurb title=&#8221;Purchases and Services&#8221; url=&#8221;https:\/\/consumidors.org\/en\/shopping-and-services\/&#8221; image=&#8221;https:\/\/consumidors.org\/wp-content\/uploads\/2025\/07\/cart.png&#8221; image_icon_width=&#8221;50%&#8221; image_icon_width_tablet=&#8221;40%&#8221; image_icon_width_phone=&#8221;35%&#8221; image_icon_width_last_edited=&#8221;on|phone&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; header_font=&#8221;Urbanist||||||||&#8221; header_text_align=&#8221;center&#8221; header_text_color=&#8221;#2d2a6a&#8221; header_font_size=&#8221;25px&#8221; body_font=&#8221;Inter||||||||&#8221; body_text_color=&#8221;#000000&#8243; body_font_size=&#8221;16px&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;]<\/p>\n<p style=\"text-align: center;\"><span>Online commerce, Guarantees, Unknown companies\u2026<\/span><\/p>\n<p>[\/et_pb_blurb][\/et_pb_column][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_blurb title=&#8221;Right to a Second Chance&#8221; url=&#8221;https:\/\/consumidors.org\/dret-a-la-segona-oportunitat\/&#8221; image=&#8221;https:\/\/consumidors.org\/wp-content\/uploads\/2025\/07\/court-house.png&#8221; image_icon_width=&#8221;50%&#8221; image_icon_width_tablet=&#8221;40%&#8221; image_icon_width_phone=&#8221;35%&#8221; image_icon_width_last_edited=&#8221;on|phone&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; header_font=&#8221;Urbanist||||||||&#8221; header_text_align=&#8221;center&#8221; header_text_color=&#8221;#2d2a6a&#8221; header_font_size=&#8221;25px&#8221; body_font=&#8221;Inter||||||||&#8221; body_text_color=&#8221;#000000&#8243; body_font_size=&#8221;16px&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;]<\/p>\n<p style=\"text-align: center;\"><span>Necessary requirements\u2026<\/span><\/p>\n<p>[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_4,1_4,1_4,1_4&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_blurb title=&#8221;Appliances&#8221; url=&#8221;https:\/\/consumidors.org\/electrodomestics\/&#8221; image=&#8221;https:\/\/consumidors.org\/wp-content\/uploads\/2025\/07\/outlet.png&#8221; image_icon_width=&#8221;50%&#8221; image_icon_width_tablet=&#8221;40%&#8221; image_icon_width_phone=&#8221;35%&#8221; image_icon_width_last_edited=&#8221;on|phone&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; header_font=&#8221;Urbanist||||||||&#8221; header_text_align=&#8221;center&#8221; header_text_color=&#8221;#2d2a6a&#8221; header_font_size=&#8221;25px&#8221; body_font=&#8221;Inter||||||||&#8221; body_text_color=&#8221;#000000&#8243; 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body_font=&#8221;Inter||||||||&#8221; body_text_color=&#8221;#000000&#8243; body_font_size=&#8221;16px&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;]<\/p>\n<p style=\"text-align: center;\">Sale, Rental, Insurance\u2026<\/p>\n<p>[\/et_pb_blurb][\/et_pb_column][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_blurb title=&#8221;Banking and Financial Services&#8221; url=&#8221;https:\/\/consumidors.org\/serveis-bancaris-i-financers\/&#8221; image=&#8221;https:\/\/consumidors.org\/wp-content\/uploads\/2025\/07\/money.png&#8221; image_icon_width=&#8221;50%&#8221; image_icon_width_tablet=&#8221;40%&#8221; image_icon_width_phone=&#8221;35%&#8221; image_icon_width_last_edited=&#8221;on|phone&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; header_font=&#8221;Urbanist||||||||&#8221; header_text_align=&#8221;center&#8221; header_text_color=&#8221;#2d2a6a&#8221; header_font_size=&#8221;25px&#8221; body_font=&#8221;Inter||||||||&#8221; body_text_color=&#8221;#000000&#8243; body_font_size=&#8221;16px&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;]<\/p>\n<p style=\"text-align: center;\"><span>Clauses, Cards\u2026<\/span><\/p>\n<p>[\/et_pb_blurb][\/et_pb_column][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_blurb title=&#8221;Domestic services&#8221; url=&#8221;https:\/\/consumidors.org\/serveis-domestics\/&#8221; image=&#8221;https:\/\/consumidors.org\/wp-content\/uploads\/2025\/07\/lamp.png&#8221; image_icon_width=&#8221;50%&#8221; image_icon_width_tablet=&#8221;40%&#8221; image_icon_width_phone=&#8221;35%&#8221; image_icon_width_last_edited=&#8221;on|phone&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; header_font=&#8221;Urbanist||||||||&#8221; header_text_align=&#8221;center&#8221; header_text_color=&#8221;#2d2a6a&#8221; header_font_size=&#8221;25px&#8221; body_font=&#8221;Inter||||||||&#8221; body_text_color=&#8221;#000000&#8243; body_font_size=&#8221;16px&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;]<\/p>\n<p style=\"text-align: center;\"><span>Electricity, Gas, Water, Billing, Contracts\u2026<\/span><\/p>\n<p>[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_4,1_4,1_4,1_4&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_blurb title=&#8221;Tourist Services&#8221; url=&#8221;https:\/\/consumidors.org\/serveis-turistics\/&#8221; image=&#8221;https:\/\/consumidors.org\/wp-content\/uploads\/2025\/07\/business.png&#8221; image_icon_width=&#8221;50%&#8221; image_icon_width_tablet=&#8221;40%&#8221; image_icon_width_phone=&#8221;35%&#8221; image_icon_width_last_edited=&#8221;on|phone&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; header_font=&#8221;Urbanist||||||||&#8221; header_text_align=&#8221;center&#8221; header_text_color=&#8221;#2d2a6a&#8221; header_font_size=&#8221;25px&#8221; body_font=&#8221;Inter||||||||&#8221; body_text_color=&#8221;#000000&#8243; body_font_size=&#8221;16px&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;]<\/p>\n<p style=\"text-align: center;\">Flights, Accommodation, Travel Agencies<\/p>\n<p>[\/et_pb_blurb][\/et_pb_column][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_blurb title=&#8221;Telephony and Internet&#8221; url=&#8221;https:\/\/consumidors.org\/telefonia-i-internet\/&#8221; image=&#8221;https:\/\/consumidors.org\/wp-content\/uploads\/2025\/07\/message.png&#8221; image_icon_width=&#8221;50%&#8221; image_icon_width_tablet=&#8221;40%&#8221; image_icon_width_phone=&#8221;35%&#8221; image_icon_width_last_edited=&#8221;on|phone&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; header_font=&#8221;Urbanist||||||||&#8221; header_text_align=&#8221;center&#8221; header_text_color=&#8221;#2d2a6a&#8221; header_font_size=&#8221;25px&#8221; body_font=&#8221;Inter||||||||&#8221; body_text_color=&#8221;#000000&#8243; body_font_size=&#8221;16px&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;]<\/p>\n<p style=\"text-align: center;\"><span>Clauses, Invoices, Permanence<\/span><\/p>\n<p>[\/et_pb_blurb][\/et_pb_column][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_blurb title=&#8221;Vehicles&#8221; url=&#8221;https:\/\/consumidors.org\/vehicles\/&#8221; image=&#8221;https:\/\/consumidors.org\/wp-content\/uploads\/2025\/07\/car.png&#8221; image_icon_width=&#8221;50%&#8221; image_icon_width_tablet=&#8221;40%&#8221; image_icon_width_phone=&#8221;35%&#8221; image_icon_width_last_edited=&#8221;on|phone&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; header_font=&#8221;Urbanist||||||||&#8221; header_text_align=&#8221;center&#8221; header_text_color=&#8221;#2d2a6a&#8221; header_font_size=&#8221;25px&#8221; body_font=&#8221;Inter||||||||&#8221; body_text_color=&#8221;#000000&#8243; body_font_size=&#8221;16px&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;]<\/p>\n<div class=\"et_pb_blurb_description\">\n<p style=\"text-align: center;\">Accidents, Repairs, Sale and Rental\u2026<\/p>\n<\/div>\n<p>[\/et_pb_blurb][\/et_pb_column][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;Blog&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;59bde167-664f-4f5f-af28-477049749990&#8243; background_color=&#8221;#f2f2f7&#8243; custom_padding=&#8221;||4px|||&#8221; animation_style=&#8221;fade&#8221; collapsed=&#8221;on&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_row column_structure=&#8221;3_5,2_5&#8243; _builder_version=&#8221;4.25.1&#8243; _module_preset=&#8221;default&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_column type=&#8221;3_5&#8243; _builder_version=&#8221;4.25.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_heading title=&#8221;Blog&#8221; 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button_text=&#8221;Know more&#8221; button_alignment=&#8221;center&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;2009a148-1722-47b5-b566-716dc07be47b&#8221; button_text_size=&#8221;12px&#8221; button_bg_color=&#8221;gcid-9fdfe294-7457-43ae-a094-acb99671e34b&#8221; custom_padding=&#8221;12px|50px|12px|40px|true|false&#8221; global_colors_info=&#8221;{%22gcid-9fdfe294-7457-43ae-a094-acb99671e34b%22:%91%22button_bg_color%22%93}&#8221; theme_builder_area=&#8221;post_content&#8221;][\/et_pb_button][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.25.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.25.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_blog posts_number=&#8221;3&#8243; show_pagination=&#8221;off&#8221; _builder_version=&#8221;4.25.2&#8243; _module_preset=&#8221;279f8e54-10b6-4799-8762-f329685498f1&#8243; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][\/et_pb_blog][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;Our Mission&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;f7559432-85bb-4715-8b39-067051a579e7&#8243; background_color=&#8221;gcid-9fdfe294-7457-43ae-a094-acb99671e34b&#8221; custom_margin=&#8221;||||false&#8221; custom_padding=&#8221;5vw||5vw||true|false&#8221; top_divider_style=&#8221;slant2&#8243; top_divider_color=&#8221;#f2f2f7&#8243; top_divider_height=&#8221;72px&#8221; top_divider_repeat=&#8221;1x&#8221; collapsed=&#8221;on&#8221; global_colors_info=&#8221;{%22gcid-1f1bf5fb-a99d-4acc-8d9e-ddac074c158c%22:%91%22background_color_gradient_stops%22%93,%22gcid-a78660e1-cfc7-4771-a566-6834d6a7f06a%22:%91%22background_color_gradient_stops%22%93,%22gcid-24b0db87-dafa-47d9-995f-b90181e18c52%22:%91%22background_color_gradient_stops%22%93,%22gcid-9fdfe294-7457-43ae-a094-acb99671e34b%22:%91%22background_color%22%93}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_row _builder_version=&#8221;4.25.1&#8243; _module_preset=&#8221;default&#8221; max_width=&#8221;900px&#8221; custom_padding=&#8221;48px|||||&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.25.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_heading title=&#8221;Contact&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;7dd61f06-b3a0-46e0-9488-0a610a5c3f66&#8243; title_text_align=&#8221;center&#8221; title_text_color=&#8221;gcid-b05b3f76-2458-43f0-bc86-5980742c5742&#8243; global_colors_info=&#8221;{%22gcid-b05b3f76-2458-43f0-bc86-5980742c5742%22:%91%22title_text_color%22%93}&#8221; theme_builder_area=&#8221;post_content&#8221;][\/et_pb_heading][et_pb_heading title=&#8221;Join our community, contact us and tell us how we can help you.&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;857624f5-712b-4b11-bfba-0f621a1dcbba&#8221; title_text_align=&#8221;center&#8221; title_text_color=&#8221;#FFFFFF&#8221; custom_margin=&#8221;||13px|||&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][\/et_pb_heading][et_pb_button button_url=&#8221;https:\/\/consumidors.org\/en\/contact\/&#8221; button_text=&#8221;Contact and join&#8221; button_alignment=&#8221;center&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;2009a148-1722-47b5-b566-716dc07be47b&#8221; button_text_size=&#8221;12px&#8221; button_text_color=&#8221;gcid-9fdfe294-7457-43ae-a094-acb99671e34b&#8221; button_bg_color=&#8221;#FFFFFF&#8221; custom_padding=&#8221;12px|50px|12px|40px|true|false&#8221; global_colors_info=&#8221;{%22gcid-9fdfe294-7457-43ae-a094-acb99671e34b%22:%91%22button_text_color%22%93}&#8221; theme_builder_area=&#8221;post_content&#8221;][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Commerce increasingly involves more aspects to take into account and often these aspects lead to insecurity for consumers. So much so that many people are afraid of online commerce or services that they do not know. From the Consumer Union of Catalonia \u2013 UCC we want you to feel confident enough to know how to [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-45597","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Shopping and services - Uni\u00f3 Consumidors<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/consumidors.org\/en\/shopping-and-services\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Shopping and services - Uni\u00f3 Consumidors\" \/>\n<meta property=\"og:description\" content=\"Commerce increasingly involves more aspects to take into account and often these aspects lead to insecurity for consumers. 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