{"id":45779,"date":"2025-07-23T13:03:43","date_gmt":"2025-07-23T11:03:43","guid":{"rendered":"https:\/\/consumidors.org\/services\/"},"modified":"2025-10-31T10:03:09","modified_gmt":"2025-10-31T09:03:09","slug":"services","status":"publish","type":"page","link":"https:\/\/consumidors.org\/en\/services\/","title":{"rendered":"Services"},"content":{"rendered":"

[et_pb_section fb_built=”1″ custom_padding_last_edited=”on|phone” _builder_version=”4.27.4″ _module_preset=”default” use_background_color_gradient=”on” background_color_gradient_stops=”rgba(0,0,0,0.1) 0%|rgba(0,0,0,0.06) 100%” background_color_gradient_overlays_image=”on” background_image=”https:\/\/consumidors.org\/wp-content\/uploads\/2025\/07\/banner-serveis.jpg” custom_padding=”195px||228px|||” custom_padding_tablet=”195px||228px|||” custom_padding_phone=”100px||100px||true|false” global_colors_info=”{}”][et_pb_row column_structure=”3_5,2_5″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”3_5″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_heading title=”SERVICES” _builder_version=”4.27.4″ _module_preset=”a82c71c5-78fd-480c-b24a-944528ecedaa” title_text_align=”left” title_text_color=”#FFFFFF” custom_margin=”||10px||false|false” global_colors_info=”{}”][\/et_pb_heading][\/et_pb_column][et_pb_column type=”2_5″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ make_equal=”on” specialty=”on” admin_label=”How You Can Help” _builder_version=”4.27.4″ _module_preset=”default” custom_margin=”||0px||false|false” custom_padding=”||0px||false|false” collapsed=”on” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.16″ _module_preset=”default” custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_heading title=”We defend the rights” _builder_version=”4.27.4″ _module_preset=”44cfcded-ad34-4ff5-8a3f-ba0494c11bcb” title_text_color=”gcid-9fdfe294-7457-43ae-a094-acb99671e34b” custom_margin=”||13px|||” global_colors_info=”{%22gcid-9fdfe294-7457-43ae-a094-acb99671e34b%22:%91%22title_text_color%22%93}”][\/et_pb_heading][et_pb_text _builder_version=”4.27.4″ _module_preset=”bc6254c1-e9b0-45a5-b730-964a22292100″ text_text_color=”#000000″ global_colors_info=”{%22gcid-1f1b4e15-7cc6-4e13-8154-74d77a956460%22:%91%22link_text_color%22,%22quote_text_color%22,%22quote_border_color%22,%22link_text_color%22,%22quote_text_color%22,%22quote_border_color%22,%22link_text_color%22,%22quote_text_color%22,%22quote_border_color%22%93}”]<\/p>\n

We defend the rights of consumers by offering <\/span>a comprehensive consumer advice service<\/strong> <\/span>via telephone, in person, by email and web chat.<\/p>\n

In addition, we provide an <\/span>information and mediation service<\/strong> <\/span>to companies involved in the claims of our members.<\/p>\n

We also produce different publications and surveys to keep consumers up to date with current consumption news.<\/p>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_2″ specialty_columns=”2″ _builder_version=”4.16″ _module_preset=”default” custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_row_inner use_custom_gutter=”on” gutter_width=”2″ _builder_version=”4.27.4″ _module_preset=”default” custom_margin=”0px||||false|false” custom_padding=”0px||||false|false” animation_style=”fade” global_colors_info=”{}”][et_pb_column_inner saved_specialty_column_type=”1_2″ _builder_version=”4.25.1″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/consumidors.org\/wp-content\/uploads\/2025\/07\/serveis-consumidor.png” title_text=”consumer services” align=”center” _builder_version=”4.27.4″ _module_preset=”default” width=”85%” custom_margin=”34px|||||” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column_inner][\/et_pb_row_inner][\/et_pb_column][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.27.4″ _module_preset=”default” custom_margin=”0px||0px||false|false” custom_padding=”0px||0px||false|false” global_colors_info=”{}”][et_pb_row _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_heading title=”Our services” _builder_version=”4.27.4″ _module_preset=”274bb8e9-a8cb-4152-9ae3-669b236fdcda” title_text_align=”center” title_text_color=”gcid-9fdfe294-7457-43ae-a094-acb99671e34b” custom_margin=”||13px|||” global_colors_info=”{%22gcid-9fdfe294-7457-43ae-a094-acb99671e34b%22:%91%22title_text_color%22%93}”][\/et_pb_heading][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_4,1_4,1_4,1_4″ make_equal=”on” _builder_version=”4.27.4″ _module_preset=”default” custom_css_main_element=”align-items:center;” global_colors_info=”{}”][et_pb_column type=”1_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=”Food” url=”https:\/\/consumidors.org\/en\/food\/” image=”https:\/\/consumidors.org\/wp-content\/uploads\/2025\/07\/food.png” image_icon_width=”50%” image_icon_width_tablet=”40%” image_icon_width_phone=”35%” image_icon_width_last_edited=”on|phone” _builder_version=”4.27.4″ _module_preset=”default” header_font=”Urbanist||||||||” header_text_align=”center” header_text_color=”#2d2a6a” header_font_size=”25px” body_font=”Inter||||||||” body_text_color=”#000000″ body_font_size=”16px” global_colors_info=”{}”]<\/p>\n

Correct labeling, optimal conditions<\/span><\/p>\n

[\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=”Insurance” url=”https:\/\/consumidors.org\/en\/insurance\/” image=”https:\/\/consumidors.org\/wp-content\/uploads\/2025\/07\/note-book.png” image_icon_width=”50%” image_icon_width_tablet=”40%” image_icon_width_phone=”35%” image_icon_width_last_edited=”on|phone” _builder_version=”4.27.4″ _module_preset=”default” header_font=”Urbanist||||||||” header_text_align=”center” header_text_color=”#2d2a6a” header_font_size=”25px” body_font=”Inter||||||||” body_text_color=”#000000″ body_font_size=”16px” global_colors_info=”{}”]<\/p>\n

Non-compliance, quotas, unfair denials…<\/span><\/p>\n

[\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=”Purchases and Services” url=”https:\/\/consumidors.org\/en\/shopping-and-services\/” image=”https:\/\/consumidors.org\/wp-content\/uploads\/2025\/07\/cart.png” image_icon_width=”50%” image_icon_width_tablet=”40%” image_icon_width_phone=”35%” image_icon_width_last_edited=”on|phone” _builder_version=”4.27.4″ _module_preset=”default” header_font=”Urbanist||||||||” header_text_align=”center” header_text_color=”#2d2a6a” header_font_size=”25px” body_font=”Inter||||||||” body_text_color=”#000000″ body_font_size=”16px” global_colors_info=”{}”]<\/p>\n

Online commerce, Guarantees, Unknown companies\u2026<\/span><\/p>\n

[\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=”Right to a Second Chance” url=”https:\/\/consumidors.org\/en\/right-to-a-second-chance\/” image=”https:\/\/consumidors.org\/wp-content\/uploads\/2025\/07\/court-house.png” image_icon_width=”50%” image_icon_width_tablet=”40%” image_icon_width_phone=”35%” image_icon_width_last_edited=”on|phone” _builder_version=”4.27.4″ _module_preset=”default” header_font=”Urbanist||||||||” header_text_align=”center” header_text_color=”#2d2a6a” header_font_size=”25px” body_font=”Inter||||||||” body_text_color=”#000000″ body_font_size=”16px” global_colors_info=”{}”]<\/p>\n

Necessary requirements\u2026<\/span><\/p>\n

[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_4,1_4,1_4,1_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=”Appliances” url=”https:\/\/consumidors.org\/en\/appliances\/” image=”https:\/\/consumidors.org\/wp-content\/uploads\/2025\/07\/outlet.png” image_icon_width=”50%” image_icon_width_tablet=”40%” image_icon_width_phone=”35%” image_icon_width_last_edited=”on|phone” _builder_version=”4.27.4″ _module_preset=”default” header_font=”Urbanist||||||||” header_text_align=”center” header_text_color=”#2d2a6a” header_font_size=”25px” body_font=”Inter||||||||” body_text_color=”#000000″ body_font_size=”16px” global_colors_info=”{}”]<\/p>\n

Defective products, Warranties\u2026<\/span><\/p>\n

[\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=”Housing” url=”https:\/\/consumidors.org\/en\/housing\/” image=”https:\/\/consumidors.org\/wp-content\/uploads\/2025\/07\/home.png” image_icon_width=”50%” image_icon_width_tablet=”40%” image_icon_width_phone=”35%” image_icon_width_last_edited=”on|phone” _builder_version=”4.27.4″ _module_preset=”default” header_font=”Urbanist||||||||” header_text_align=”center” header_text_color=”#2d2a6a” header_font_size=”25px” body_font=”Inter||||||||” body_text_color=”#000000″ body_font_size=”16px” global_colors_info=”{}”]<\/p>\n

Sale, Rental, Insurance\u2026<\/p>\n

[\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=”Banking and Financial Services” url=”https:\/\/consumidors.org\/serveis-bancaris-i-financers\/” image=”https:\/\/consumidors.org\/wp-content\/uploads\/2025\/07\/money.png” image_icon_width=”50%” image_icon_width_tablet=”40%” image_icon_width_phone=”35%” image_icon_width_last_edited=”on|phone” _builder_version=”4.27.4″ _module_preset=”default” header_font=”Urbanist||||||||” header_text_align=”center” header_text_color=”#2d2a6a” header_font_size=”25px” body_font=”Inter||||||||” body_text_color=”#000000″ body_font_size=”16px” global_colors_info=”{}”]<\/p>\n

Clauses, Cards\u2026<\/span><\/p>\n

[\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=”Domestic services” url=”https:\/\/consumidors.org\/serveis-domestics\/” image=”https:\/\/consumidors.org\/wp-content\/uploads\/2025\/07\/lamp.png” image_icon_width=”50%” image_icon_width_tablet=”40%” image_icon_width_phone=”35%” image_icon_width_last_edited=”on|phone” _builder_version=”4.27.4″ _module_preset=”default” header_font=”Urbanist||||||||” header_text_align=”center” header_text_color=”#2d2a6a” header_font_size=”25px” body_font=”Inter||||||||” body_text_color=”#000000″ body_font_size=”16px” global_colors_info=”{}”]<\/p>\n

Electricity, Gas, Water, Billing, Contracts\u2026<\/span><\/p>\n

[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_4,1_4,1_4,1_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=”Tourist Services” url=”https:\/\/consumidors.org\/serveis-turistics\/” image=”https:\/\/consumidors.org\/wp-content\/uploads\/2025\/07\/business.png” image_icon_width=”50%” image_icon_width_tablet=”40%” image_icon_width_phone=”35%” image_icon_width_last_edited=”on|phone” _builder_version=”4.27.4″ _module_preset=”default” header_font=”Urbanist||||||||” header_text_align=”center” header_text_color=”#2d2a6a” header_font_size=”25px” body_font=”Inter||||||||” body_text_color=”#000000″ body_font_size=”16px” global_colors_info=”{}”]<\/p>\n

Flights, Accommodation, Travel Agencies<\/p>\n

[\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=”Telephony and Internet” url=”https:\/\/consumidors.org\/telefonia-i-internet\/” image=”https:\/\/consumidors.org\/wp-content\/uploads\/2025\/07\/message.png” image_icon_width=”50%” image_icon_width_tablet=”40%” image_icon_width_phone=”35%” image_icon_width_last_edited=”on|phone” _builder_version=”4.27.4″ _module_preset=”default” header_font=”Urbanist||||||||” header_text_align=”center” header_text_color=”#2d2a6a” header_font_size=”25px” body_font=”Inter||||||||” body_text_color=”#000000″ body_font_size=”16px” global_colors_info=”{}”]<\/p>\n

Clauses, Invoices, Permanence<\/span><\/p>\n

[\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=”Vehicles” url=”https:\/\/consumidors.org\/vehicles\/” image=”https:\/\/consumidors.org\/wp-content\/uploads\/2025\/07\/car.png” image_icon_width=”50%” image_icon_width_tablet=”40%” image_icon_width_phone=”35%” image_icon_width_last_edited=”on|phone” _builder_version=”4.27.4″ _module_preset=”default” header_font=”Urbanist||||||||” header_text_align=”center” header_text_color=”#2d2a6a” header_font_size=”25px” body_font=”Inter||||||||” body_text_color=”#000000″ body_font_size=”16px” global_colors_info=”{}”]<\/p>\n

\n

Accidents, Repairs, Sale and Rental\u2026<\/p>\n<\/div>\n

[\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.27.4″ _module_preset=”default” custom_padding=”0px||||false|false” global_colors_info=”{}”][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/consumidors.org\/wp-content\/uploads\/2025\/07\/escritura1.jpg” title_text=”Untitled design – 1″ align=”center” _builder_version=”4.27.4″ _module_preset=”default” border_radii=”on|15px|15px|15px|15px” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_heading title=”General knowledge, with specialized technicians.” _builder_version=”4.27.4″ _module_preset=”44cfcded-ad34-4ff5-8a3f-ba0494c11bcb” title_text_color=”gcid-9fdfe294-7457-43ae-a094-acb99671e34b” global_colors_info=”{%22gcid-9fdfe294-7457-43ae-a094-acb99671e34b%22:%91%22title_text_color%22%93}”][\/et_pb_heading][et_pb_text _builder_version=”4.27.4″ _module_preset=”bc6254c1-e9b0-45a5-b730-964a22292100″ text_text_color=”#000000″ global_colors_info=”{%22gcid-1f1b4e15-7cc6-4e13-8154-74d77a956460%22:%91%22link_text_color%22,%22quote_text_color%22,%22quote_border_color%22,%22link_text_color%22,%22quote_text_color%22,%22quote_border_color%22,%22link_text_color%22,%22quote_text_color%22,%22quote_border_color%22%93}”]<\/p>\n

The technicians and lawyers of the Consumers’ Union of Catalonia-UCC are specialized in consumer matters and the judicial field.<\/p>\n

From the Consumers Union of Catalonia-UCC we can deal with queries and complaints about:<\/p>\n

    \n
  • Basic supplies (Water, Electricity and Gas)<\/li>\n
  • Telephony: landline, mobile and Internet<\/li>\n
  • Insurance<\/li>\n
  • Housing<\/li>\n
  • Teaching<\/li>\n
  • Banking entities<\/li>\n
  • Automobiles<\/li>\n<\/ul>\n

    [\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Blog” _builder_version=”4.27.4″ _module_preset=”8fee27d0-c335-45e2-9a33-87d816179b76″ background_color=”#f2f2f7″ custom_padding=”||4px|||” animation_style=”fade” collapsed=”on” global_colors_info=”{}”][et_pb_row column_structure=”3_5,2_5″ _builder_version=”4.25.1″ _module_preset=”default” locked=”off” global_colors_info=”{}”][et_pb_column type=”3_5″ _builder_version=”4.25.1″ _module_preset=”default” global_colors_info=”{}”][et_pb_heading title=”Blog” _builder_version=”4.27.4″ _module_preset=”3974defe-d35c-410e-ac35-8da2090a94c1″ title_text_color=”gcid-b05b3f76-2458-43f0-bc86-5980742c5742″ custom_margin=”||0px||false|false” global_colors_info=”{%22gcid-b05b3f76-2458-43f0-bc86-5980742c5742%22:%91%22title_text_color%22%93}”][\/et_pb_heading][et_pb_heading title=”Latest news that may interest you” _builder_version=”4.27.4″ _module_preset=”44cfcded-ad34-4ff5-8a3f-ba0494c11bcb” title_text_color=”gcid-9fdfe294-7457-43ae-a094-acb99671e34b” global_colors_info=”{%22gcid-9fdfe294-7457-43ae-a094-acb99671e34b%22:%91%22title_text_color%22%93}”][\/et_pb_heading][\/et_pb_column][et_pb_column type=”2_5″ _builder_version=”4.25.1″ _module_preset=”default” global_colors_info=”{}”][et_pb_button button_url=”https:\/\/consumidors.org\/en\/news\/” button_text=”Know more” button_alignment=”center” _builder_version=”4.27.4″ _module_preset=”6a394480-bd57-40e1-82f8-9e8a3c6f9c7f” button_text_size=”12px” button_bg_color=”gcid-9fdfe294-7457-43ae-a094-acb99671e34b” custom_padding=”12px|50px|12px|40px|true|false” global_colors_info=”{%22gcid-9fdfe294-7457-43ae-a094-acb99671e34b%22:%91%22button_bg_color%22%93}”][\/et_pb_button][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.25.1″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.25.1″ _module_preset=”default” global_colors_info=”{}”][et_pb_blog posts_number=”3″ show_pagination=”off” _builder_version=”4.25.2″ _module_preset=”c4083af1-f02d-4340-a8f0-a046dd90730e” global_colors_info=”{}”][\/et_pb_blog][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Our Mission” _builder_version=”4.27.4″ _module_preset=”e127e462-c35a-4a5a-9538-9741f8004502″ background_color=”gcid-9fdfe294-7457-43ae-a094-acb99671e34b” custom_margin=”||||false” custom_padding=”5vw||5vw||true|false” top_divider_style=”slant2″ top_divider_color=”#f2f2f7″ top_divider_height=”72px” top_divider_repeat=”1x” collapsed=”on” global_colors_info=”{%22gcid-1f1bf5fb-a99d-4acc-8d9e-ddac074c158c%22:%91%22background_color_gradient_stops%22%93,%22gcid-a78660e1-cfc7-4771-a566-6834d6a7f06a%22:%91%22background_color_gradient_stops%22%93,%22gcid-24b0db87-dafa-47d9-995f-b90181e18c52%22:%91%22background_color_gradient_stops%22%93,%22gcid-9fdfe294-7457-43ae-a094-acb99671e34b%22:%91%22background_color%22%93}”][et_pb_row _builder_version=”4.25.1″ _module_preset=”default” max_width=”900px” custom_padding=”48px|||||” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.25.1″ _module_preset=”default” global_colors_info=”{}”][et_pb_heading title=”Contact” _builder_version=”4.27.4″ _module_preset=”3974defe-d35c-410e-ac35-8da2090a94c1″ title_text_align=”center” title_text_color=”gcid-b05b3f76-2458-43f0-bc86-5980742c5742″ global_colors_info=”{%22gcid-b05b3f76-2458-43f0-bc86-5980742c5742%22:%91%22title_text_color%22%93}”][\/et_pb_heading][et_pb_heading title=”Join our community, contact us and tell us how we can help you.” _builder_version=”4.27.4″ _module_preset=”44cfcded-ad34-4ff5-8a3f-ba0494c11bcb” title_text_align=”center” title_text_color=”#FFFFFF” custom_margin=”||13px|||” global_colors_info=”{}”][\/et_pb_heading][et_pb_button button_url=”https:\/\/consumidors.org\/en\/contact\/” button_text=”Contact and join” button_alignment=”center” _builder_version=”4.27.4″ _module_preset=”6a394480-bd57-40e1-82f8-9e8a3c6f9c7f” button_text_size=”12px” button_text_color=”gcid-9fdfe294-7457-43ae-a094-acb99671e34b” button_bg_color=”#FFFFFF” custom_padding=”12px|50px|12px|40px|true|false” global_colors_info=”{%22gcid-9fdfe294-7457-43ae-a094-acb99671e34b%22:%91%22button_text_color%22%93}”][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"

    We defend the rights of consumers by offering a comprehensive consumer advice service via telephone, in person, by email and web chat. In addition, we provide an information and mediation service to companies involved in the claims of our members. 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