{"id":45839,"date":"2025-07-23T13:07:33","date_gmt":"2025-07-23T11:07:33","guid":{"rendered":"https:\/\/consumidors.org\/vehicles\/"},"modified":"2025-10-31T12:43:24","modified_gmt":"2025-10-31T11:43:24","slug":"vehicles","status":"publish","type":"page","link":"https:\/\/consumidors.org\/en\/vehicles\/","title":{"rendered":"Vehicles"},"content":{"rendered":"

[et_pb_section fb_built=”1″ custom_padding_last_edited=”on|phone” _builder_version=”4.27.4″ _module_preset=”default” background_image=”https:\/\/consumidors.org\/wp-content\/uploads\/2025\/07\/banner-vehicle.jpg” custom_padding=”195px||228px|||” custom_padding_tablet=”195px||228px|||” custom_padding_phone=”100px||100px||true|false” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_row _builder_version=”4.27.4″ _module_preset=”default” max_width=”1150px” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_column type=”4_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_heading title=”VEHICLES” _builder_version=”4.27.4″ _module_preset=”0c4f012d-b75f-4f19-a1a7-2e1c1a1e438a” title_text_align=”left” title_text_color=”#FFFFFF” custom_margin=”||10px||false|false” global_colors_info=”{}” theme_builder_area=”post_content”][\/et_pb_heading][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.27.4″ _module_preset=”default” custom_margin=”||||false|false” global_colors_info=”{}” custom_padding__hover_enabled=”off|desktop” theme_builder_area=”post_content”][et_pb_row column_structure=”1_2,1_2″ make_equal=”on” _builder_version=”4.27.4″ _module_preset=”default” custom_padding=”0px||0px||false|false” custom_css_main_element=”align-items:center;” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_column type=”1_2″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_heading title=”Prevent vehicle-related conflicts” _builder_version=”4.27.4″ _module_preset=”af3c2c96-4405-48f7-bed3-ff69e48aebe7″ title_text_color=”gcid-9fdfe294-7457-43ae-a094-acb99671e34b” custom_margin=”||13px|||” global_colors_info=”{%22gcid-9fdfe294-7457-43ae-a094-acb99671e34b%22:%91%22title_text_color%22%93}” theme_builder_area=”post_content”][\/et_pb_heading][et_pb_text _builder_version=”4.27.4″ _module_preset=”5b7d1956-4140-4412-9520-13a9b5a31a2e” text_text_color=”#000000″ global_colors_info=”{%22gcid-1f1b4e15-7cc6-4e13-8154-74d77a956460%22:%91%22link_text_color%22,%22quote_text_color%22,%22quote_border_color%22,%22link_text_color%22,%22quote_text_color%22,%22quote_border_color%22,%22link_text_color%22,%22quote_text_color%22,%22quote_border_color%22%93}” theme_builder_area=”post_content”]<\/p>\n

Vehicles can be a major source of conflict for consumers, whether due to repairs to the vehicle itself or due to insurance-related issues. When a vehicle needs repair, consumers can often find themselves facing difficulties related to unexpected costs, broken warranties, or services that do not meet expectations. Similarly, vehicle insurance can generate conflict in cases of denial of coverage, inaccurate payments, or problems with policy conditions. <\/p>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_image src=”https:\/\/consumidors.org\/wp-content\/uploads\/2025\/07\/vehicles-2.png” title_text=”vehicles 2″ align=”center” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”][\/et_pb_image][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.27.4″ _module_preset=”default” custom_padding=”||0px||false|false” locked=”off” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_column type=”1_2″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_image src=”https:\/\/consumidors.org\/wp-content\/uploads\/2025\/07\/vehicles-1.png” title_text=”vehicles 1″ _builder_version=”4.27.4″ _module_preset=”default” border_radii=”on|15px|15px|15px|15px” global_colors_info=”{}” theme_builder_area=”post_content”][\/et_pb_image][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_heading title=”Accidents” _builder_version=”4.27.4″ _module_preset=”af3c2c96-4405-48f7-bed3-ff69e48aebe7″ title_text_color=”gcid-9fdfe294-7457-43ae-a094-acb99671e34b” custom_margin=”||13px|||” global_colors_info=”{%22gcid-9fdfe294-7457-43ae-a094-acb99671e34b%22:%91%22title_text_color%22%93}” theme_builder_area=”post_content”][\/et_pb_heading][et_pb_text _builder_version=”4.27.4″ _module_preset=”5b7d1956-4140-4412-9520-13a9b5a31a2e” text_text_color=”#000000″ global_colors_info=”{%22gcid-1f1b4e15-7cc6-4e13-8154-74d77a956460%22:%91%22link_text_color%22,%22quote_text_color%22,%22quote_border_color%22,%22link_text_color%22,%22quote_text_color%22,%22quote_border_color%22,%22link_text_color%22,%22quote_text_color%22,%22quote_border_color%22%93}” theme_builder_area=”post_content”]<\/p>\n

Having a car or motorcycle accident can lead to problems beyond the injuries we may suffer and sometimes insurance companies do not cover the repairs or put a price tag on them in order not to satisfactorily cover the damage to the car. From the Consumers’ Union of Catalonia we can claim from the insurance company, offering the possibility of having our own expert opinion in order to be more forceful against the insurance companies in order to obtain the return of the vehicle or the possible repairs that may be covered by the insurer. <\/span><\/p>\n

[\/et_pb_text][et_pb_heading title=”Repairs” _builder_version=”4.27.4″ _module_preset=”af3c2c96-4405-48f7-bed3-ff69e48aebe7″ title_text_color=”gcid-9fdfe294-7457-43ae-a094-acb99671e34b” custom_margin=”||13px|||” global_colors_info=”{%22gcid-9fdfe294-7457-43ae-a094-acb99671e34b%22:%91%22title_text_color%22%93}” theme_builder_area=”post_content”][\/et_pb_heading][et_pb_text _builder_version=”4.27.4″ _module_preset=”5b7d1956-4140-4412-9520-13a9b5a31a2e” text_text_color=”#000000″ global_colors_info=”{%22gcid-1f1b4e15-7cc6-4e13-8154-74d77a956460%22:%91%22link_text_color%22,%22quote_text_color%22,%22quote_border_color%22,%22link_text_color%22,%22quote_text_color%22,%22quote_border_color%22,%22link_text_color%22,%22quote_text_color%22,%22quote_border_color%22%93}” theme_builder_area=”post_content”]<\/p>\n

Our vehicle will sooner or later have to go through a workshop to make repairs, whether routine or unexpected. These repairs can be very opaque for consumers and generate problems that cause dissatisfaction with the service. We must take into account that we also have rights in these situations and that they can generate compensation or new free repairs if the initial repair has not been done well. <\/span><\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ make_equal=”on” _builder_version=”4.27.4″ _module_preset=”default” custom_padding=”0px||0px||false|false” custom_css_main_element=”align-items:center;” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_column type=”1_2″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_heading title=”Sale\/rental” _builder_version=”4.27.4″ _module_preset=”af3c2c96-4405-48f7-bed3-ff69e48aebe7″ title_text_color=”gcid-9fdfe294-7457-43ae-a094-acb99671e34b” custom_margin=”||13px|||” global_colors_info=”{%22gcid-9fdfe294-7457-43ae-a094-acb99671e34b%22:%91%22title_text_color%22%93}” theme_builder_area=”post_content”][\/et_pb_heading][et_pb_text _builder_version=”4.27.4″ _module_preset=”5b7d1956-4140-4412-9520-13a9b5a31a2e” text_text_color=”#000000″ global_colors_info=”{%22gcid-1f1b4e15-7cc6-4e13-8154-74d77a956460%22:%91%22link_text_color%22,%22quote_text_color%22,%22quote_border_color%22,%22link_text_color%22,%22quote_text_color%22,%22quote_border_color%22,%22link_text_color%22,%22quote_text_color%22,%22quote_border_color%22%93}” theme_builder_area=”post_content”]<\/p>\n

We can also help you in all those cases in which your purchase or rental of a vehicle is not satisfactory. Sometimes the vehicle is not delivered in the agreed conditions or they do not want to make the warranty effective for any reason. You should keep in mind that the warranty for new vehicles purchased from 2022 is 3 years but also for second-hand vehicles which will be 12 months. <\/span><\/p>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_image src=”https:\/\/consumidors.org\/wp-content\/uploads\/2025\/07\/vehicles-3.png” title_text=”vehicles 3″ align=”center” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.27.4″ _module_preset=”default” background_color=”#2e296b” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_row _builder_version=”4.27.4″ _module_preset=”default” background_color=”#FFFFFF” border_radii=”on|15px|15px|15px|15px” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_column type=”4_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” text_font=”Inter||||||||” text_text_color=”#000000″ text_font_size=”16px” link_text_color=”#df9804″ custom_margin=”|50px||50px|false|true” global_colors_info=”{}” theme_builder_area=”post_content”]<\/p>\n

If you believe that your rights as a consumer may be in danger, you have suffered any of these practices or any other abusive treatment, the Consumers’ Union of Catalonia – UCC can help you. Do not hesitate to contact us to resolve any queries!<\/strong><\/a><\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.27.4″ _module_preset=”default” custom_margin=”0px||0px||false|false” custom_padding=”0px||0px||false|false” locked=”off” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_row _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_column type=”4_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_heading title=”Our services” _builder_version=”4.27.4″ _module_preset=”4b043b68-03d3-4c0b-9f45-6bdc41ef8a47″ title_text_align=”center” title_text_color=”gcid-9fdfe294-7457-43ae-a094-acb99671e34b” custom_margin=”||13px|||” global_colors_info=”{%22gcid-9fdfe294-7457-43ae-a094-acb99671e34b%22:%91%22title_text_color%22%93}” theme_builder_area=”post_content”][\/et_pb_heading][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_4,1_4,1_4,1_4″ make_equal=”on” _builder_version=”4.27.4″ _module_preset=”default” custom_css_main_element=”align-items:center;” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_column type=”1_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_blurb title=”Food” url=”https:\/\/consumidors.org\/en\/food\/” image=”https:\/\/consumidors.org\/wp-content\/uploads\/2025\/07\/food.png” image_icon_width=”50%” image_icon_width_tablet=”40%” image_icon_width_phone=”35%” image_icon_width_last_edited=”on|phone” _builder_version=”4.27.4″ _module_preset=”default” header_font=”Urbanist||||||||” header_text_align=”center” header_text_color=”#2d2a6a” header_font_size=”25px” body_font=”Inter||||||||” body_text_color=”#000000″ body_font_size=”16px” global_colors_info=”{}” theme_builder_area=”post_content”]<\/p>\n

Correct labeling, optimal conditions<\/span><\/p>\n

[\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_blurb title=”Insurance” url=”https:\/\/consumidors.org\/en\/insurance\/” image=”https:\/\/consumidors.org\/wp-content\/uploads\/2025\/07\/note-book.png” image_icon_width=”50%” image_icon_width_tablet=”40%” image_icon_width_phone=”35%” image_icon_width_last_edited=”on|phone” _builder_version=”4.27.4″ _module_preset=”default” header_font=”Urbanist||||||||” header_text_align=”center” header_text_color=”#2d2a6a” header_font_size=”25px” body_font=”Inter||||||||” body_text_color=”#000000″ body_font_size=”16px” global_colors_info=”{}” theme_builder_area=”post_content”]<\/p>\n

Non-compliance, quotas, unfair denials…<\/span><\/p>\n

[\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_blurb title=”Shopping and Services” url=”https:\/\/consumidors.org\/en\/shopping-and-services\/” image=”https:\/\/consumidors.org\/wp-content\/uploads\/2025\/07\/cart.png” image_icon_width=”50%” image_icon_width_tablet=”40%” image_icon_width_phone=”35%” image_icon_width_last_edited=”on|phone” _builder_version=”4.27.4″ _module_preset=”default” header_font=”Urbanist||||||||” header_text_align=”center” header_text_color=”#2d2a6a” header_font_size=”25px” body_font=”Inter||||||||” body_text_color=”#000000″ body_font_size=”16px” global_colors_info=”{}” theme_builder_area=”post_content”]<\/p>\n

Online commerce, Guarantees, Unknown companies\u2026<\/span><\/p>\n

[\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_blurb title=”Right to a Second Chance” url=”https:\/\/consumidors.org\/en\/right-to-a-second-chance\/” image=”https:\/\/consumidors.org\/wp-content\/uploads\/2025\/07\/court-house.png” image_icon_width=”50%” image_icon_width_tablet=”40%” image_icon_width_phone=”35%” image_icon_width_last_edited=”on|phone” _builder_version=”4.27.4″ _module_preset=”default” header_font=”Urbanist||||||||” header_text_align=”center” header_text_color=”#2d2a6a” header_font_size=”25px” body_font=”Inter||||||||” body_text_color=”#000000″ body_font_size=”16px” global_colors_info=”{}” theme_builder_area=”post_content”]<\/p>\n

Necessary requirements\u2026<\/span><\/p>\n

[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_4,1_4,1_4,1_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_column type=”1_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_blurb title=”Appliances” url=”https:\/\/consumidors.org\/en\/appliances\/” image=”https:\/\/consumidors.org\/wp-content\/uploads\/2025\/07\/outlet.png” image_icon_width=”50%” image_icon_width_tablet=”40%” image_icon_width_phone=”35%” image_icon_width_last_edited=”on|phone” _builder_version=”4.27.4″ _module_preset=”default” header_font=”Urbanist||||||||” header_text_align=”center” header_text_color=”#2d2a6a” header_font_size=”25px” body_font=”Inter||||||||” body_text_color=”#000000″ body_font_size=”16px” global_colors_info=”{}” theme_builder_area=”post_content”]<\/p>\n

Defective products, Warranties\u2026<\/span><\/p>\n

[\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_blurb title=”Housing” url=”https:\/\/consumidors.org\/en\/housing\/” image=”https:\/\/consumidors.org\/wp-content\/uploads\/2025\/07\/home.png” image_icon_width=”50%” image_icon_width_tablet=”40%” image_icon_width_phone=”35%” image_icon_width_last_edited=”on|phone” _builder_version=”4.27.4″ _module_preset=”default” header_font=”Urbanist||||||||” header_text_align=”center” header_text_color=”#2d2a6a” header_font_size=”25px” body_font=”Inter||||||||” body_text_color=”#000000″ body_font_size=”16px” global_colors_info=”{}” theme_builder_area=”post_content”]<\/p>\n

Sale, Rental, Insurance\u2026<\/p>\n

[\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_blurb title=”Banking and Financial Services” url=”https:\/\/consumidors.org\/en\/banking-and-financial-services\/” image=”https:\/\/consumidors.org\/wp-content\/uploads\/2025\/07\/money.png” image_icon_width=”50%” image_icon_width_tablet=”40%” image_icon_width_phone=”35%” image_icon_width_last_edited=”on|phone” _builder_version=”4.27.4″ _module_preset=”default” header_font=”Urbanist||||||||” header_text_align=”center” header_text_color=”#2d2a6a” header_font_size=”25px” body_font=”Inter||||||||” body_text_color=”#000000″ body_font_size=”16px” global_colors_info=”{}” theme_builder_area=”post_content”]<\/p>\n

Clauses, Cards\u2026<\/span><\/p>\n

[\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_blurb title=”Domestic services” url=”https:\/\/consumidors.org\/en\/serveis-domestics\/” image=”https:\/\/consumidors.org\/wp-content\/uploads\/2025\/07\/lamp.png” image_icon_width=”50%” image_icon_width_tablet=”40%” image_icon_width_phone=”35%” image_icon_width_last_edited=”on|phone” _builder_version=”4.27.4″ _module_preset=”default” header_font=”Urbanist||||||||” header_text_align=”center” header_text_color=”#2d2a6a” header_font_size=”25px” body_font=”Inter||||||||” body_text_color=”#000000″ body_font_size=”16px” global_colors_info=”{}” theme_builder_area=”post_content”]<\/p>\n

Electricity, Gas, Water, Billing, Contracts\u2026<\/span><\/p>\n

[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_4,1_4,1_4,1_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_column type=”1_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_blurb title=”Tourist Services” url=”https:\/\/consumidors.org\/en\/tourist-services\/” image=”https:\/\/consumidors.org\/wp-content\/uploads\/2025\/07\/business.png” image_icon_width=”50%” image_icon_width_tablet=”40%” image_icon_width_phone=”35%” image_icon_width_last_edited=”on|phone” _builder_version=”4.27.4″ _module_preset=”default” header_font=”Urbanist||||||||” header_text_align=”center” header_text_color=”#2d2a6a” header_font_size=”25px” body_font=”Inter||||||||” body_text_color=”#000000″ body_font_size=”16px” global_colors_info=”{}” theme_builder_area=”post_content”]<\/p>\n

Flights, Accommodation, Travel Agencies<\/p>\n

[\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_blurb title=”Telephony and Internet” url=”https:\/\/consumidors.org\/en\/current-survey\/” image=”https:\/\/consumidors.org\/wp-content\/uploads\/2025\/07\/message.png” image_icon_width=”50%” image_icon_width_tablet=”40%” image_icon_width_phone=”35%” image_icon_width_last_edited=”on|phone” _builder_version=”4.27.4″ _module_preset=”default” header_font=”Urbanist||||||||” header_text_align=”center” header_text_color=”#2d2a6a” header_font_size=”25px” body_font=”Inter||||||||” body_text_color=”#000000″ body_font_size=”16px” global_colors_info=”{}” theme_builder_area=”post_content”]<\/p>\n

Clauses, Invoices, Permanence<\/span><\/p>\n

[\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_blurb title=”Vehicles” url=”https:\/\/consumidors.org\/en\/vehicles\/” image=”https:\/\/consumidors.org\/wp-content\/uploads\/2025\/07\/car.png” image_icon_width=”50%” image_icon_width_tablet=”40%” image_icon_width_phone=”35%” image_icon_width_last_edited=”on|phone” _builder_version=”4.27.4″ _module_preset=”default” header_font=”Urbanist||||||||” header_text_align=”center” header_text_color=”#2d2a6a” header_font_size=”25px” body_font=”Inter||||||||” body_text_color=”#000000″ body_font_size=”16px” global_colors_info=”{}” theme_builder_area=”post_content”]<\/p>\n

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Accidents, Repairs, Sale and Rental\u2026<\/p>\n<\/div>\n

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Vehicles can be a major source of conflict for consumers, whether due to repairs to the vehicle itself or due to insurance-related issues. When a vehicle needs repair, consumers can often find themselves facing difficulties related to unexpected costs, broken warranties, or services that do not meet expectations. 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