TELEPHONE AND INTERNET

Common problems with companies

Telephone companies can be a headache for all of us. Their lack of ability to resolve conflicts that may arise with the difficulty of being able to speak to a manager or manager who will handle our complaints.
We know that problems with telephone companies can be very diverse but the problems we encounter the most are the following

Different clauses

Many times, especially when contracting by phone, the clauses may not match those we were told over the phone. It is important to read the contract carefully before signing it (even if it is by SMS) or if it is only by phone to know exactly what we are contracting.

Different price

When the bill arrives we find unpleasant surprises and it is that the price we agreed or contracted does not correspond to that on the bill. We can take a look at the bill and see where the problem comes from. If there is no legal reason for this increase, they will have to return the money paid in excess.

commissions

Many times we detect commissions on our receipts that we don’t know what they are for. When we ask our entity, they also don’t know how to give us a specific answer about the origin of this amount. Commissions that are not in the contract must be communicated to the consumer in advance in a reliable manner. If you have any commission that you don’t understand or that you don’t agree with, contact us!

If you believe that your rights as a consumer may be in danger, you have suffered any of these practices or any other abusive treatment, the Consumers’ Union of Catalonia – UCC can help you. Do not hesitate to contact us to resolve any queries!