WHO WE ARE

Entity

The Consumers Union of Catalonia – UCC is a private and progressive association who was born more than 35 years ago, to defend the rights of consumers. Since its creation, the Consumers’ Union of Catalonia – UCC has been concerned with providing assistance in everything that may affect the daily lives of consumers.

On the other hand, it also offers specialized consumer services to its members, ensures the defense of consumers through different events (magazine, interventions in the media, talks to different groups, etc.) and denounces all those situations in which consumers may be harmed, seeing their rights protected by the Consumer Code of Catalonia, and other state and European regulations in the field of consumption, violated.

The team

The team of the Consumers’ Union of Catalonia – UCC is made up of the following departmental structure: coordination department, administration department, and technical-legal department.

He coordination department és l’encarregat de l’organització de l’associació, concretant les tasques a realitzar pels components de la resta de departaments. També assisteix a actes protocol·laris i institucionals, a més de donar suport a altres tasques.

The administration department manages all accounting and labor matters, both internal and external, regarding expenses and income.

The star department is the technical-legal, since it is the one who fulfills the function of advising on the consultations made by consumers. It is made up of consumer technicians and lawyers specialized in consumption.

Seal of quality

The Consumers’ Union of Catalonia-UCC has created a Quality Seal so that companies, of products and services, can display it as long as they comply with a decalogue of good practices related to consumption.

This proposal arises with the aim d’incentivar els comerços i empreses to comply with consumer regulations. In addition, this way their effort in complying with the law will be recognized.

Thus, the Consumers’ Union of Catalonia-UCC continues to work to defend the rights and duties of consumers so that they can buy products and enjoy services with the greatest guarantees and total peace of mind.

Therefore, if you find an establishment with our quality seal, it will be a reason for trust as it will be endorsed by the Consumers’ Union of Catalonia-UCC.